Returns & Exchanges

Once your return has been delivered to us, it typically takes 1-7 days (up to 14 days during busier times) for your refund or store credit to be processed and sent to you. If you opted for store credit, a gift card code will be sent to you via email. If you chose a refund back to the original payment method, it can take up to 10 business days for those funds to show in your account once the refund has been processed.

We aren’t able to refund to a different credit or debit card. If the original card you used to purchase the item is no longer active (e.g., it’s a gift card, it’s voided, or it’s expired), we will refund you via a ccttknapsack gift card.

In regards to international and U.S. territory purchases, sales are final and we can’t accept returns. At this time, we are not able to ship to Afghanistan, Albania, Algeria, Ascension Island, Azerbaijan, Brazil, Caribbean Netherlands, India (Ladakh), Mexico (Oaxaca), Moldova, Morocco, New Zealand (Chatham Islands), Russia, South Sudan, Tristan da Cunha, or Tunisia.

Once an order is placed, we are unable to make any edits or adjustments. If you placed an order in the last 12 hours and want to cancel, please contact us and we will do our best to get that order canceled and refunded, but can’t guarantee it. If we’re unable to cancel it in time and the order ships, you will need to initiate a return at ccttknapsack

If you’re returning items that earned you a free gift with purchase, and the order total minus the value of the returned items still meets the promotion threshold, you can keep the gift! If the total no longer meets the promotion threshold, you will need to return the gift as well. Just make sure you select the promotional item when initiating your return at ccttknapsack  If you’d like to keep the free gift, we will either deduct the cost of the free item from your refund or charge you for the item.